Mason Claims is based out of the beautiful Texas Hill Country in Boerne, Texas. Mason Claims is a provider of independent adjusters to assist insurance companies with fast, efficient, and professional disaster response. Mason's core values focus on service, loyalty, honesty, and integrity. The company has been in business since 1995 and was purchased by Phil Mason in 2002 after gaining over 30 years of experience.
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Management Team
Principal
Phil Mason earned a BBA degree from Texas Tech University. He holds the SCLA designation from the American Education Institute and a Mold Remediation Technician designation from Texas Tech University. He attended an Executive Education Program at the Darden Graduate School of Business, University of Virginia, and served on the Texas Tech University Board of Directors for Indoor Air Quality Extended Education. Before assuming responsibility for Mason Claim Services, Inc., Phil was the Director of National Catastrophe Operations at USAA. Prior to his tenure at USAA, his 30+ years claims experience include multi-line adjusting, multi-line and large loss supervision and catastrophe management.
President
Cody House joined Mason Catastrophe Claim Services, Inc. in 2003. House has been the primary point of contact for Mason adjusters and Mason’s client carriers for wind, hail, fire, ice and earthquake events as well as all major hurricanes since 2003. He is a certified Xactimate trainer and provides on-site and classroom training for Xactimate systems. His areas of responsibility include client and industry liaison, regulatory compliance, and financial operations. House earned a Bachelor of Science degree from Tarleton State University and an MBA from the University of Phoenix.
Chief Operating Officer
Zane Mason joined Mason Catastrophe Claim Services, Inc. in 2003. Zane graduated from Texas State Technical College in Waco, Texas and is currently studying for CPCU. Zane is responsible for the certification and recruitment of adjusters and team leaders, and is deployment coordinator. Zane is also responsible for communicating with clients and customizing claims handling processes.
Chief Financial Officer
Randy Niemeier earned a BBA with a concentration in International Business from the University of Texas at San Antonio as well as an MBA from the University of Phoenix. Randy joined Mason Claim Services in March of 2006 after serving 15 years at AFL Automotive (a division of ALCOA) where he was responsible for manufacturing operations and support throughout North, Central, and South America. His areas of expertise include operational excellence as well as financial planning and management.
Vice President of Operations
Before joining Mason Catastrophe Claim Services, Inc., Doug Crawford served 18 years at USAA. His experience includes extensive personnel and program/project management responsibilities. As manager of Claims Quality Assurance, he was responsible for quality evaluation and improvement of claims quality for all lines of business across the company. Crawford managed and implemented numerous claims and technology projects, most of which were directed at automating field adjuster activities. He was also responsible for the development of vendor relationships and contract management for property claims. Crawford earned a BA in Mathematics at the University of Texas in Austin and a MBA at Our Lady of the Lake University. He also served as a Captain in the U.S. Marine Corps.
Director of Information Technology
Forrest Marlin is a graduate of Texas A&M San Antonio, with a Bachelors degree in Computer Information Systems. Prior to joining Mason Claim Services, Marlin partnered in a technology business in which he built and configured personal computers. Areas of responsibility at Mason include all in-house and off-site computer support, as well as maintaining Mason’s extensive database.
Director of Training and Adjuster Resource Management
Holly Pierce has been in the catastrophe adjusting business for over 15 years serving as a highly effective independent adjuster, file examiner and team lead. Before that she spent years as a national sales leader at Pitney Bowes, a Fortune 100 company. She has worked all major storms since Hurricane Andrew. She is certified with major carriers and has done commercial, residential, flood, mold, and contents claims throughout the country. Pierce joined Mason during Hurricane Ike in 2008 as a team lead and currently manages adjuster relations.
Director of Systems Development
After having spent four years disarming bombs for the U.S. Air Force, Doug Boude decided to apply himself to a safer career and in 1992 obtained a degree in electronic engineering. For the past 14 years, he has been heavily focused on internet technology and has completed web-enabled database applications for a wide variety of industries and government sectors. Having acquired his Texas Insurance Adjuster's license, he is now applying his skills toward creating a complete end-to-end claims management system to help streamline and standardize the industry.
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