CLAIM TRACKING
Simplified Claims Tracking Technology
As you know, insurance carriers’ claims data is managed using a wide variety of back-end systems and claims tracking programs; it’s simply the nature of this industry. But because of this lack of standardization, working with a third-party insurance adjusting firm can be challenging.
Nevertheless, when additional claim handling staff are needed, carriers still benefit from the support of a reputable IA firm. Wouldn’t it be ideal if that IA firm was able to seamlessly integrate with your carrier’s existing system and processes?
An integrated solution
Because we understand that minimizing claims processing costs, without compromising the quality or timeliness of the claims handling process, is paramount, Mason Claims has invested countless hours and resources putting systems and processes in place that make working with us simple and painless. And that equates to a minimal loss adjustment expense for our insurance carrier clients.
Mason Claims Tracking System (CTS)
So how does Mason accomplish easy integration with an insurance carrier’s system? We’ve built Mason Claims Tracking System (CTS), our proprietary internal system that can communicate with outside carriers’ systems in a wide variety of ways. It can send and receive claims files attached to emails, retrieve and transfer text files or Excel spreadsheets via FTP, and it can receive and produce XML files, or any combination of the above. Mason CTS also has multiple levels of secure notification built in so our clients are always kept in the loop in real-time as claims are being processed. Mason CTS provides analytics and reports showing adjuster performance, claim lifecycle, as well as status notes.
And the best news of all: we never charge our clients for the work involved in making our system “talk” to theirs. In fact, plugging Mason CTS into a carrier’s system typically takes no more than two days to complete. A couple of phone calls with your technical person, a few emails exchanged, a sample of the type of data Mason will receive from you, and voila! Our companies’ systems are able to communicate effortlessly with one another. We recommend performing this set-up ahead of time so that when you require our services, you need only flip the switch on the connection.
Contact us today to learn more about how Mason Claim Services’ custom claim solutions can simplify your job.
As you know, insurance carriers’ claims data is managed using a wide variety of back-end systems and claims tracking programs; it’s simply the nature of this industry. But because of this lack of standardization, working with a third-party insurance adjusting firm can be challenging.
Nevertheless, when additional claim handling staff are needed, carriers still benefit from the support of a reputable IA firm. Wouldn’t it be ideal if that IA firm was able to seamlessly integrate with your carrier’s existing system and processes?
An integrated solution
Because we understand that minimizing claims processing costs, without compromising the quality or timeliness of the claims handling process, is paramount, Mason Claims has invested countless hours and resources putting systems and processes in place that make working with us simple and painless. And that equates to a minimal loss adjustment expense for our insurance carrier clients.
Mason Claims Tracking System (CTS)
So how does Mason accomplish easy integration with an insurance carrier’s system? We’ve built Mason Claims Tracking System (CTS), our proprietary internal system that can communicate with outside carriers’ systems in a wide variety of ways. It can send and receive claims files attached to emails, retrieve and transfer text files or Excel spreadsheets via FTP, and it can receive and produce XML files, or any combination of the above. Mason CTS also has multiple levels of secure notification built in so our clients are always kept in the loop in real-time as claims are being processed. Mason CTS provides analytics and reports showing adjuster performance, claim lifecycle, as well as status notes.
And the best news of all: we never charge our clients for the work involved in making our system “talk” to theirs. In fact, plugging Mason CTS into a carrier’s system typically takes no more than two days to complete. A couple of phone calls with your technical person, a few emails exchanged, a sample of the type of data Mason will receive from you, and voila! Our companies’ systems are able to communicate effortlessly with one another. We recommend performing this set-up ahead of time so that when you require our services, you need only flip the switch on the connection.
Contact us today to learn more about how Mason Claim Services’ custom claim solutions can simplify your job.